A Letter to You: Our Customer
It is with great excitement, and a certain degree of nervous anticipation, that I begin the final stages of taking over leadership of Paragon Machine Works, Inc. It has been a long journey, a lifetime, of familiarizing myself with the business and the space in which it rests.
Mark has been a leader in the custom frame building industry for over 40 years, and as happy and healthy as he is, he is ready for a promotion to the role of part-time consultant and full-time bike packer.
It was not always cut and dry that I would assume the role of my father. I pursued my passion of rowing in high school and mechanical engineering with a minor in mathematics at Northeastern University. I did not feel that Paragon was for me. After all, pressing buttons was boring. However, due to the pandemic, I was sent home with my summer internship in Boston canceled. I had no option but to pursue a job at Paragon. Lo and behold, it led me to where I am now.
Come to find out, working at Paragon wasn’t boring. In fact, it was fun, and quite rewarding. I committed myself to learning the business: machining, design, organization, and customer/industry relations that has allowed Paragon to provide the best products it can. I am confident that I have risen to the challenge and am ready for this next step in my life.
I understand that it is unusual for someone at the age of 23, someone so fresh in this industry, to take on a leadership role like this. Yet having frequented the building since I was six, and working here since thirteen, I have learned that it is what you do with your knowledge, not how much you have, that counts. Rest assured; we have a great group of machinists, designers, and operators alike at Paragon, not to mention our industry leading customer service and shipping department. Mark will continue to operate as a consultant, Donna will stay full-time for the foreseeable future, and I will continue to learn. I only ask that you work with me.
Paragon is thriving after 40 years of dedicated work from Mark, Donna, and all our employees, past and present. I hope to continue the trend of excellence and innovation that has been so key to Paragon’s success and longevity. We will continue to be here for you, the frame builders, and consumers alike.
So, here’s to the future. To the continuation of US manufacturing, small businesses, and family businesses. To the custom frame-building industry, bicycle trade shows, and so much more. And most importantly, thank you. I would and could not be here otherwise.
Best regards,
Calvin Norstad
Owner and CEO, Paragon Machine Works