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Account Information

Bicycle Frame Building Components

Ordering

  • • Orders may be placed by phone, fax, e-mail, and online.
  • • All orders are freight on board Richmond, California.
  • • We strive to maintain a stock of all items. The length of time required to machine back-ordered items varies; please contact us for further information.
  • • Clearance items are not available for back-order.
  • • Please order in advance for best delivery. Orders placed after 12 PM PST may not be processed until the following business day. Orders placed after 2 PM with expedited shipping may not be processed until the following business day.
  • • When choosing expedited shipping (FedEx Express) keep in mind that packages may not be picked up until late in the day, and will not ship on Saturdays, Sundays or major holidays.  For optimal delivery with expedited shipping, place your order before 2 PM on a Monday or Tuesday.
  • • Paragon Machine Works is closed on Saturday, Sundays and the following major holidays: New Year's Day, Memorial Day, July 4th, Thanksgiving and Christmas. Orders placed on those days will be processed on the following business day.
  • • Split shipments requested by purchaser are considered two orders and are priced accordingly.
  • • In order for us to honor a California Resale Certificate, we must have a signed certificate on file. Click on this link to fill out a California Resale Certificate form. To place orders online, we will need to create a tax-exempt account for you in our webstore software.  Please call or e-mail to make these arrangements.
  • • We do not accept COD orders.

International Orders

  • • For international shipments, the purchaser is responsible for customs fees, brokerage charges and taxes.  Please note: that these apply to any package that crosses the US border.
  • • We accept Mastercard, Visa, Paypal and wire transfers as payment methods.  Please note:  due to bank fees, a minimum order of $1000 USD is required for wire transfers.  Payment must be received prior to shipment unless term payments have been established.  To request terms, fill out our credit application and fax it to (510) 232 -3533.
  • • We offer FedEx or USPS for international shipments. In general, USPS is the most economical method.  Please note for USPS Express Mail International:  guaranteed delivery time frames refer to arrival into your country (customs), not to your shipping address.
  • • We cannot accomodate requests to designate your shipment as a "gift" or to falsify invoices so that item costs appear lower.
  • Due to circumstances beyond our control, once a package crosses the US border we are no longer able to track it or contact the shipping agency.  The purchaser assumes responsibility for these tasks once it crosses the US border.

Pricing

  • • All dropouts and shims are sold as pairs.
  • • Half pairs of dropouts are available at sixty percent of retail price (not available for online purchase).
  • • Product specifications and prices are subject to change without notice.

Quantity Discounts

  • • Order 10-24 parts and receive a 7.7% discount off retail price.
  • • Order 25-49 parts and receive a 15.4% discount off retail price.
  • • Order 50+ parts and receive a 23% discount off retail price.
  • Quantity discounts do not apply to promotional or clearance items.

Disclaimer

  • • Paragon Machine Works guarantees all work against defects in material and workmanship.
  • • We are financially liable only for the cost of our product(s).
  • • In no event shall Paragon Machine Works be liable for incidental or consequential damage.
  • • We are not liable for components that have been welded, brazed, soldered or modified in any way.
  • • We try ensure that the information on our web site is correct, but we cannot be held responsible for typographical errors.  We greatly appreciate being notified of incorrect information.

Return Policy

  • • If we make an error in your order, please notify us within seven days and you will be sent the correct parts at no charge; a return shipment label will be provided so that you can return the parts sent in error.  You will be charged for any incorrect parts not returned within 30 days.
  • • Products must be returned in original condition within thirty days of invoice date for a full refund or credit.
  • • After thirty days, products may be returned for credit and will be subject to a fifteen percent restocking fee.
  • No refunds will be given for discontinued items.
  • • No returns will be accepted after six months.
  • • When returning items:
  •    - include a copy of your original packing slip or invoice
  •    - wrap the items carefully, refunds will not be given for damaged items.
  • • Credits will be refunded through the original form of payment.